1. Introduction

Elizabeth L Stivers LCSW, LLC (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, and protect your information in compliance with HIPAA and Tennessee state laws.

 

2. Information We Collect

We may collect and maintain the following information:

• Contact details (name, address, phone number, email) • Demographic information (date of birth, gender) • Health and mental health history • Insurance and payment details • Therapy session notes and treatment plans

 

3. How We Use Your Information

Your information is used for the following purposes:

• Providing psychotherapy services to individuals, families, couples, and groups • Coordinating care with other healthcare providers, insurance companies, and legal entities with your consent • Processing payments and managing billing • Communicating via phone, email, and text for scheduling and reminders • Complying with legal and ethical obligations

 

4. Information Sharing and Disclosure

We do not sell your information. Your information may be shared only:

• With your written consent

• When required by law (e.g., court orders, mandated reporting of abuse or threats of harm) • To healthcare providers involved in your care • For billing purposes with insurance providers

 

5. Your Rights

You have the right to:

• Access and request a copy of your records • Request corrections to your records • Request restrictions on certain uses or disclosures • Withdraw consent for information sharing (where legally permissible) • File a complaint if you believe your privacy rights have been violated

 

6. Data Security

We take measures to protect your personal information, including:

• Maintaining paper records in secure, locked storage • Limiting access to records to authorized personnel only • Following HIPAA-compliant security procedures for communications

 

7. Retention of Records

Records are retained as required by Tennessee law and HIPAA regulations. Records may be provided to clients or transferred upon request with proper authorization.

 

8. Telehealth and Electronic Communications We offer telehealth services via VSee, phone, email, and text. While we take appropriate security measures, please be aware that electronic communications may not be fully secure. Email and text messaging should not be used to discuss clinical content, and we recommend using VSee or in-person sessions for sensitive matters.

 

9. Mandated Reporting

We are legally required to report suspected cases of abuse, neglect, or threats of harm to self or others to the appropriate authorities in accordance with Tennessee law.

 

10. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will be available upon request or at our office.

 

11. Contact Information

If you have questions or concerns about your privacy rights, please contact:

 

Elizabeth L Stivers LCSW, LLC

1730 General George Patton Drive

Brentwood, TN

931-334-0098

Elstivers@gmail.com